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Product Safety Alerts

If you currently own one of these Pride Products please contact your provider or contact our Product Upgarde Department. Telephone 866-222-6212, Fax 800-772-9440, E-Mail upgrade@pridemobility.com

Swing Away Accessory to the Outlander Lift

There is currently a recall on the Outlander Lift accessory part number HTCASMB1021 shipped June 21, 2011 thru September 20, 2011.

In our continued effort to improve the intended operation of our product, it has come to our attention that there is a remote potential for an insufficient weld on the accessory. While the likelihood of this condition is extremely remote, Pride wishes to eliminate any potential for improper function of the swing away accessory, as well as to eliminate any danger to property or person

Letters have been sent out to Providers who have purchased units affected by this recall. If you have not received a letter and feel that you have a unit that fits the qualifications of this recall, please contact Pride’s Upgrade Department at 866-222-6212.

Victory Fuse Recall

There is currently a recall on the Victory 3 wheel and Victory 4 wheel units manufactured from January 4th, 2008 thru October 12th, 2009.

Pride has not received any consumer complaints from units in the field. Upon close examination of this unit, it was determined that a batch of fuses was not manufactured to out specification. In order to alleviate any potential for malfunction Pride will issue six replacement fuses.

Letters have been sent out to Providers who have purchased units affected by this recall. If you have not received a letter and feel that you have a unit that fits the qualifications of this recall, please contact Pride’s Upgrade Department at 866-222-6212.

Correction for Victory 9 with Power Seat (SC609PS)
Placement of Controller Interface Harness
Victory 9 units with power seating manufactured from May 25th 2009 - January 31st, 2010

Upon close examination of this unit, it was determined that this unit did not include the specified water protection to the electrical plugs. Moisture had migrated into one connector and caused excessive corrosion to some of its contacts causing the scooter to stop operating. The potential corrosion of the other contacts could prevent the power seat drive inhibit mode from properly functioning. While the probability of such a malfunction is remote, it could allow the scooter to be driven at full speed while the seat is elevated.

In order to alleviate any potential for this type of malfunction, Pride will issue two (2) additional wire fasteners and one controller harness. Providers who have purchased the affected units were notified. If you feel that you have one of the affected units and you were not contacted please call Pride's Upgrade Department at 866-222-6212

URGENT JAZZY SELECT AND JAZZY SELECT 6 PRODUCT ALERT

In our continued effort to improve the intended operations of our product, it has come to our attention that there is a remote potential for the charger harness to fail. Our evaluation has shown that the malfunction is the result of improper set up of the power chair with regard to the wire harness routing outlined in Pride’s Owners Manual.

Jazzy Select units manufactured from March 19, 2007 to September 10,2008 and Jazzy Select 6 units with XLR ports manufactured from April 1st 2007 to September 10, 2008. Although none of the incidents reported to Pride involved personal injury, we nevertheless acknowledge the remote potential that an electrical malfunction in the product could lead to serious personal injury and/or death. In order to alleviate any potential for this malfunction, we will issue five (5) additional wire fasteners the use of which will ensure the correct positioning of the wire harness and eliminate the potential failure.

Correspondence was sent to all affected. If you did not receive a letter and you feel that you may have one of the affected units, please contact Pride’s Upgrade department at 866-222-6212 for further assistance.

Q-Logic Start Manager Correction Urgent

Device Correction for Products Manufactured from September 11th, 2006 to March 4th, 2008

In our continued effort to improve the safe operations of our Q-Logic systems, we require an upgrade to the Q-Logic software to ensure proper functions. This upgrade includes the “Watch Dog” feature enabler. It has come to our attention that a microprocessor failure could occur. There are no reported incidents of this happening and the likelihood is remote.

Correspondence was sent to all affected. If you did not receive a letter and you feel that you may have one of the affected units, please contact Pride's Upgrade department at 866-222-6212 for further assistance.

Urgent SilverStar Product Alert

In our continued effort to improve the intended operations of our product , it has come to our attention that there is a remote potential for a weld to come loose on the swing away accessory HTCASMB1016 and HTCASMB1017 used on model LSESL produced between July 15, 2006 to August 24, 2006. While this potential condition is extremely remote, Pride wishes to eliminate the potential occurrence in the Lift System’s function, as well as any danger to property or person. For this component upgrade you will receive a replacement swing away bracket at no charge. Please see the instructions on how to replace the swing away bracket.

Correspondence was sent to all affected. If you did not receive a letter and you feel that you may have one of the affected units, please contact Pride’s Upgrade department at 866-222-6212 for further assistance.

Current Safety Alerts


Victory Harness - Victory Upgrade for Products Manufactured from August 1, 2001 to August 26, 2003

Models - SC160, SC170, SC1600, SC1700


Lift Chair Heat Pad Upgrade for Products Manufactured September 2, 2003 through November 31, 2003

Models - C20, C30, GL358, TMR58, TMR540, TMR560, TMR570, TMR570T, TMR571, TMR575, TMR585, DMR660, DMR670, TMR805


Archived Safety Alerts


Jazzy Rim/Valve Upgrade for Products Maufactured Between May 1, 1996 to November 3, 2000

Models 1100, 1120, 1170, 1104 and PHC-1


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