Frequently Asked Questions (FAQ)

Proper Battery Charging Habits
How often you need to charge the batteries for your mobility device is determined by how often you use it.
 
If you use your product daily, charge its batteries as soon as you finish using it for the day.
We recommend charging your product’s batteries for at least 8 to 14 hours after daily use.
 
If you use your product less frequently, we recommend charging the batteries 8-14 hours twice a week for a maintenance charge.
 
We do not recommend charging the batteries for longer than 14 hours. Refer to the manual supplied with the battery charger for charging instructions.
 
Where can I find my serial number?
Power Lift Recliner
The serial number begins with an L and is found on the frame on the back of the unit.
Scooter
The serial number starts with an S and is located on the seat post. The battery pack may need to be removed.
Power Chair
The serial number begins with the letter J and is found on the main frame of the power chair near the batteries. It may also be found on the seat post if the unit features a clover leaf style.
 
All serial numbers for Pride products are 14 characters long and are shown on a white sticker.
 
What is a freewheel lever and how do I use it?
When engaged, freewheel lever allows your mobility device to be pushed. Your scooter is equipped with a manual freewheel lever. Your power chair is equipped with two manual freewheel levers.
Whenever you need or want to push your device for short distances, you can put it in freewheel mode.
  1. Pull up firmly on the manual freewheel lever to disable the drive system and the brake system.
  2. You may push your device
  3. Push down firmly on the manual freewheel lever to reengage the drive system and the brake system and take your device out of freewheel mode.
 
Where to obtain lost scooter keys?
You can order new keys for your mobility product by visiting https://getpridegear.com.
 
Where can I find a copy of the owner’s manual?
Each product has its own page on Pride Mobility’s website. Visit your product’s page and click on Manuals tab at the top. Look under the section Owner’s Guides to find an owner’s manual in your language. You can also obtain an owner’s manual from the Resources and Support section under Customer Service. 
 
How do I purchase a product?
Visit pridemobility.com and click on “Where to Buy” at the top of the page next to the search bar. Enter your zip code in the search box and hit search. You’ll will see a list of authorized Pride providers near your location. You can also click on “Request to be Contacted.” A Pride Representative will call you and refer you to an authorized Pride provider over the phone.
 
Will my insurance pay for this?
If you are receiving coverage through Medicare or Medicaid, you may qualify for coverage on a mobility device. You must have a medical need for Medicare to cover the cost of a scooter, power chair, or other mobility product.
You should contact your insurance provider to get exact answers to your questions regarding coverage for your specific policy.
 
How do I get parts?
If you need replacement parts, new tires or new batteries, contact your authorized Pride provider. They will order the parts for you and install them on your mobility product.
 
Do you have extended warranties?
We do! The Pride Premier Coverage Plan offers select warranty contracts on power chairs, scooters and Travel Mobility. The plan is only available at the consumer’s point of sale and cannot be purchased after the fact. The Pride Premier Coverage Plan is affordable and offers the largest field service network in the industry. Consumers can contact their provider to indicate that service is required or call the Pride Consumer Sales and Support Department to request service at 800-800-4258 or email info@pridemobility.com. You can learn more about the Pride Premier Coverage Plan here: https://www.pridemobility.com/pdf/brochures/premier%20coverage%20plan_consumer.pdf
 
How do I get service for my product?
If your mobility device needs service or repairs, contact your authorized Pride provider. If you have an extended warranty through the Pride Premier Coverage Plan, you can contact your provider or call our Consumer Sales and Support Department to request service at 800-800-4258 or email info@pridemobility.com.
 
Am I covered under warranty if I’m not the original owner of the product?
Warranties for Pride products only apply to the original owner of the product and are not transferrable.
 
I have an idea for your products, who do I talk to?
We would love to hear from you! Please feel free to submit any ideas or feedback to info@pridemobility.com.
 
Can I use my equipment in the rain/water?
Direct or prolonged exposure to water or dampness could cause your product to malfunction electronically and mechanically. Water can cause electrical components to corrode and the unit’s frame to rust. Your scooter or power chair should be examined periodically for signs of corrosion caused by water exposure, bodily fluid exposure, or incontinence. Damaged components should be replaced or treated immediately.
 
If your scooter or power chair comes in contact with water:
  1. Dry your device as thoroughly as possible with a towel.
  2. Allow the product to sit in a warm, dry place for 12 hours to allow unseen water to evaporate.
  3. Check the joystick operation and the brakes before using your device again
  4. If any inconsistencies are found, take your product to your authorized Pride provider
Mobility devices that are frequently exposed to sources of water, such as incontinence, should be inspected often for corrosion, and electronic components may need to be replaced frequently.
 
How do I dispose of my batteries?
If you encounter a damaged or cracked battery, immediately enclose it in a plastic bag and contact your
local waste disposal agency or authorized Provider for instructions on disposal and battery recycling which is our recommended course of action.
 
What is covered under warranty?
Each product has its own warranty, and each warranty outlines the different parts and coverage. To review your product’s warranty, go to the product’s description page on pridemobility.com and select the Warranty tab. You can also view product warranty information on the Resources and Support page under Customer Service.
 
Where can I sign up to receive the latest news on products and Pride Mobility?
Visit pridemobility.com and scroll down to the bottom of the homepage. Enter your email address in the box and click “Subscribe.”