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    • Lithium-ion FAQs

    • Make sure that your unit is turned off
    • Remove the key
    • Put the mobility device in drive mode
    • Plug the charger into your mobility device first, then plug the charger into the electrical outlet
    • Wait two (2) minutes. A red LED light on the charger indicates that it is charging
    • The green LED light on the battery indicates when the batteries are fully charged
    • Unplug the battery charger from the mobility device and electrical outlet

    Note: If you’re charging a Go Go® Endurance Li battery box for the very first time or after 25 days of storage, your battery will be in shut down mode. In shutdown mode the battery MUST be charged off scooter following the steps above in this order.

    Always charge your battery at room temperature. The recommended air temperature range for charging is 32° / 0° C to 104° F/40° C (optimal is 68°F/20°C).

    No. Any other charger than the one supplied with your mobility product is especially prohibited. Contact your authorized Pride Mobility provider/dealer if you need to replace your battery charger.

    Check the following:

    • First, check that the 3-pin XLR charger is plugged into the 3-pin charging port on the scooter or power chair. Second, plug the power cord into the wall electrical outlet.
    • The fuse on the battery is in working condition.
    • Both ends of the charger power cord are fully inserted.
    • The charge LED indicator light on the charger lights up as pictured in the charger manual

    Note: If you’re charging a Go Go® Endurance Li battery box for the very first time or after 25 days of storage, your battery will be in shut down mode. In shutdown mode the battery MUST be charged off the scooter.

    If your battery is still not charging after checking the above, contact your Pride Mobility provider/dealer.

    Following the proper charging guidelines below ensures safe and reliable battery operation.

    • If you use your mobility device all day and/or use it daily:
      Charge your battery daily, until the charger indicator light turns green
    • If you use your mobility device infrequently, such as a couple times a week, month, etc.
      Charge your battery at least once a week
    • Lithium-ion batteries perform best with short and/or interval charging and partial discharges
    • Avoid fully draining your battery and/or infrequent charges
    • Protect your mobility device and battery from extreme heat or cold
    • Never store your mobility product with a fully discharged battery
    • Store your battery at the recommended air temperature range: 23°F/-5°C to 77° F/25°C (optimal range is 59°F/15°C to 77°F/25°C)

    Ideal driving conditions are rare. Often, you will ride up hills, over sidewalk cracks, across uneven and loosely packed surfaces, around curves and in windy conditions, which all affect the distance or running time per charge.

    Below are a few suggestions for achieving the maximum range per charge.

    • Lithium-ion batteries perform best with short or interval charging and partial discharges
    • Plan your route ahead of time to limit the number of inclines or uneven surfaces as much as possible
    • Limit the number of non-essential items you carry. They increase the overall weight on your device and ultimately affect your battery.
    • Maintain an even speed while your mobility device is in motion
    • Limit stop-and-go driving
    • When storing your battery for more than 30 days, charge your battery at least once per month to improve performance and lifespan
    • Follow the charging instruction as recommended in the manual supplied with the battery charger.
    • Check wiring connections often to ensure they’re secured properly. This prevents unnecessary draining. Always check all harness connections are secured properly
    • Operate your mobility product at a reduced speed to improve range
    • Store the battery in the recommended operational air temperature range: -4°F/-20°C to 122°F/50°C (optimal range is 59° F/15°C to 77°F/25°C)

    Your battery’s labels indicate whether they are tested and certified under the United Nations Transport Regulations standard UN38.3 for safe transport. This means they may be transported safely on buses and trains.

    • Your mobility device is labeled noting the batteries have been tested and comply with Nations Transport Regulations standard UN38.3. (see below)
    • Check the watt-hours (size) on your battery and contact your airline prior to your trip to determine their specific requirements, and to ensure your mobility product and its battery are permitted

    We recommend that you contact an authorized provider/dealer to request a new battery or battery box.

    Yes, but we ask you follow specific steps outlined in your owner’s pack.

    Regular batteries only create electrical current in one direction, which means you cannot recharge them. In a lithium-ion battery, the ions may move in both directions so the battery can deliver power and accept it.

    Lithium-ion batteries can be recharged hundreds of times and hold their charge the longest compared to other types of rechargeable batteries.

    Lithium-ion battery technology is constantly improving. Modern lithium-ion batteries include safety mechanisms that prevent overcharging and overheating. They weigh less and have fewer harmful chemicals, which makes them better for the planet.